Thank you for calling me in this important debate, Mr Gray. It is always a pleasure and a privilege to serve under your chairmanship. I thank the Petitions Committee and Matt Vickers for the way in which he initiated the debate.
I pay tribute to my hon. Friend Alex Norris for all the excellent work he has done, over a number of years, in promoting the Freedom From Fear campaign. I also want to give a shout-out to USDAW, the GMB and the Bakers, Food and Allied Workers Union, who have been very much involved in speaking up for their members who face assaults and in the campaign to end abuse and violence towards retail staff.
Whether it is clapping for NHS staff or thanking our key workers, such gestures are worthless if not substantiated with meaningful change by this House. I look to the Minister here. Time and again the Government sympathise with but ignore workers facing cuts to their pay and terms and conditions. I am thinking of businesses, many that have received substantial sums in taxpayer-funded support, using fire and rehire tactics as a form of industrial blackmail. Unless the Government act, they are failing our retail workers because, sadly, workplace abuse and violence have been normalised and are now accepted as part of the job.
My hon. Friends the Members for Ogmore (Chris Elmore), for Manchester, Withington (Jeff Smith) and for Swansea East (Carolyn Harris) and others have referred to the USDAW survey, so I will not repeat that, but the British Retail Consortium revealed that there were 455 incidents of abuse and violence every day in the year to March 2020. Indeed, covid has not improved the situation, with the enforcement of Government covid regulations being a major trigger alongside the more traditional confrontation points, such as challenging customers over ID for age-restricted products like alcohol, or encountering shoplifters. Clearly, the Government have placed additional responsibilities on retail workers. Failing to ID customers for age-restricted products can lead to a criminal conviction for a retail worker, a fine, or even being sacked.
Clearly, challenging people can lead to threats of violence. Where the Government place extra demands on retail workers, it is surely reasonable for those workers to expect that when they are placed in harm’s way they are provided with greater protection under the law.
I want to refer to a survey by the Home Affairs Committee, in which 42% of respondents said,
“More or improved security measures in/around the premises” would help
“prevent future incidents…from occurring”.
I hope the Minister has noted that. People working in convenience stores are particularly vulnerable, potentially being a lone worker or working in a small team of young staff. The Association of Convenience Stores estimated that there were 50,000 incidents of violence in the sector, a quarter of which resulted in injury.
I want to make some promises to our key workers and our frontline shopworkers: people such as Loraine Fox from the GMB who works at the Peterlee Asda in my constituency and Alan Kell and his colleagues in USDAW. I want to do more than clap on the doorstep for key workers. I will not say thank you and then vote against protecting workers in Parliament. I say to the Minister: you have a choice. Will the Government introduce legislation to protect retail workers, or will they ignore the epidemic of abuse and violence in our retail sector? Will the Minister sit on his hands and leave shopworkers unprotected in the workplace?